We want you to love your purchase from Silk & Neon. If you are not completely satisfied, we offer a simple return process.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, unwashed, and in their original condition with all tags attached.
• Items showing signs of wear, damage, or alteration may not be eligible for return.

Exchanges

If you require a different size or received a defective item, please contact our customer support team to arrange an exchange.

Refund Process

Once your returned item is received and inspected, eligible refunds will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

• Final sale items.
• Customized or personalized products.
• Gift cards (if applicable).

To initiate a return or exchange, please contact our customer service team with your order number and reason for return.