At Silk & Neon, we carefully prepare and ship every order to ensure your products arrive safely and promptly.

Order Processing

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

• Domestic Shipping: 3–7 business days.
• International Shipping: 7–15 business days, depending on the destination.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery status.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to weather conditions, customs processing, or courier-related issues beyond our control.